My Resume
Professional Summary
As an IT Service Analyst with a keen focus on cloud and cybersecurity, I bring a robust and specialized skill set, continuously driving significant enhancements in security posture and operational efficiency. I've consistently achieved results like a 40% reduction in security incidents through NIST CSF implementation and a 25% decrease in phishing risk via targeted awareness training.
Certifications
- Microsoft Azure Fundamentals (AZ-900)
- ISC² Certified in Cybersecurity (CC)
- CompTIA Security+
Work Experience
IT & Security Administrator
NCCJ of the Triad, Greensboro, NC | 12/2023 – Present
- Leveraged NIST CSF 2.0 to reduce incident volume by 40% within 12 months.
- Launched phishing and security awareness training, cutting click rates by 25%.
- Led network infrastructure upgrade, reducing downtime by 80 hours weekly.
- Achieved 100% endpoint patch coverage through automation.
IT Service Analyst
Allstate, Winston-Salem, NC | 09/2022 – Present
- Resolved 1400+ complex incidents, maintaining 84% SLA.
- Built self-service guides and PowerShell scripts, boosting efficiency by 20%.
- Deployed CrowdStrike Falcon sensors and configured firewall exceptions.
- Mentored peers in Splunk, QRadar, CrowdStrike, and Defender.
E-Commerce Account Coordinator
Hooker Furnishings, High Point, NC | 12/2019 – 10/2021
- Generated $25M in revenue via data-driven Wayfair campaigns.
- Improved product data compliance 75%, halving support tickets.
Earlier sales leadership roles available upon request.
Education
Bachelor of Digital Communication Studies – University of North Carolina at Greensboro
Competencies
- Incident Response, EDR, SIEM (Splunk), IDS, Log Analysis
- AWS (EC2, S3, VPC, CloudWatch), Linux, Azure, VMware, TCP/IP
- Entra ID, PowerShell, Python, GitHub Actions, Intune, NIST CSF 2.0
Projects
Security Findings
Interactive infographic displaying GuardDuty findings, attack patterns, and key takeaways from my cloud honeypot lab.
View Findings →AWS SOC Lab Terraform
Terraform modules and configuration for deploying the AWS Honey Pot Lab environment, including VPC setup, security groups, and EC2 instance provisioning.
View Repo →AWS SOC Lab
AWS-based Security Operations Center (SOC) lab featuring EC2 instances running Dionaea and Cowrie honeypots on Ubuntu, structured VPCs with public and private subnets, IAM role management, AWS Systems Manager (SSM), CloudWatch agent integration, CloudTrail logging, VPC Flow Logs for network traffic monitoring, custom dashboard creation, and CloudWatch Log Insights analytics for security event analysis.
View Repo →Cloud Resume Challenge
Serverless portfolio site deployed on AWS S3, CloudFront, and Lambda with CI/CD.
View Repo →